Refund policy

Return & Refund Policy

We want you to be happy with your Feisty Brows order. If something isn’t right, please contact us and we’ll help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. For hygiene reasons, opened or used brushes and beauty tools cannot be returned. You’ll also need your receipt or proof of purchase.

To start a return, contact us at psst@feistybrows.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs for standard returns. We recommend using a trackable shipping method, as Feisty Brows cannot be responsible for returns lost in transit.

Return Condition

Returned items must be securely packaged and returned in their original condition. Feisty Brows reserves the right to deny a refund for items that are used, opened, damaged, or otherwise returned in a condition that does not meet our return requirements.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Feisty Brows will cover return or replacement shipping when an item arrives damaged or defective or when we send you the wrong product.

Packages Marked Delivered but Not Received

Once a package has been marked as delivered by the shipping carrier, Feisty Brows is not responsible for lost, stolen, or missing packages.

If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier directly for assistance and to file a claim if necessary.

Please make sure your shipping address is complete and accurate before placing your order.

Non-Returnable Items

Opened or used brushes and beauty tools cannot be returned for hygiene reasons.

Gift cards and items specifically marked Final Sale at the time of purchase are also non-returnable.

Please contact us if you have questions about whether your item is eligible for a return.

Exchanges

We do not process direct exchanges. If you would like a different item, you can return your eligible item and place a new order.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable exceptions under EU law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, contact us at psst@feistybrows.com.

Questions

For questions about returns or refunds, contact us at psst@feistybrows.com.