Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and shipped within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. If we cannot ship your order within the stated timeframe, we will notify you before that timeframe expires, provide an updated shipping date or explain that we cannot yet provide one, and give you the option to accept the delay or cancel the unshipped order for a full refund.

Once your order ships, you will receive a shipping confirmation with tracking information.

Shipping & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout.

For orders shipped within the United States, standard shipping is $6.95 and is free on orders of $75 or more. Express shipping is available for $14.95. Available options and final shipping charges are shown at checkout.

Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed. Delivery dates are not guaranteed.

Feisty Brows is not responsible for delays caused by shipping carriers, weather, service disruptions, customs processing, or other circumstances outside our reasonable control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. If you notice an error after ordering, contact us as soon as possible at psst@feistybrows.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Feisty Brows is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Packages Marked Delivered but Not Received

Once a package has been marked as delivered by the shipping carrier, Feisty Brows is not responsible for lost, stolen, or missing packages.

If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier directly for assistance and to file a claim if necessary.

Please make sure your shipping address is complete and accurate before placing your order.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at psst@feistybrows.com.

If an item itself arrives damaged or defective, please refer to our Return & Refund Policy.

International Shipping

Feisty Brows may offer international shipping to select destinations. Available shipping methods and rates will be displayed at checkout.

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge.

Customs processing may cause additional delivery delays that are outside the control of Feisty Brows.

Customers are responsible for ensuring that products ordered from Feisty Brows can legally be imported into their destination country.

Suspicious or Fraudulent Orders

Feisty Brows reserves the right to hold, request additional verification for, or cancel orders that appear suspicious or potentially fraudulent.

If an order is canceled, any applicable payment will be refunded to the original payment method.

Package Protection

Feisty Brows may offer optional package protection for eligible orders. When available, coverage details, terms, and claim instructions will be provided at checkout.

Any package protection service is subject to the terms and conditions of the applicable protection provider.

Questions

For questions about shipping or your order, contact us at psst@feistybrows.com.